FAQ — Black Squirrel House

Find answers to the most common questions about shopping, orders, and policies at Black Squirrel House.

🛍 General Questions

1. What is Black Squirrel House?

Black Squirrel House is a premium fashion brand offering stylish, high-quality clothing for men and women. We focus on comfort, design, and modern aesthetics.

2. Are your products true to size?

Yes, our products follow standard sizing. You can check the Size Guide on every product page for accurate measurement details.

3. Do you restock sold-out items?

Yes! Some popular items are restocked. Follow us on Instagram to get restock updates.

🚚 Orders & Shipping

4. How long does delivery take?

Orders are usually delivered in 4–5 business days depending on your location.

5. Do you offer Cash on Delivery (COD)?

Yes, COD is available for most pin codes across India.

6. How can I track my order?

After shipping, you’ll receive a tracking link on SMS/WhatsApp/Email.
You can also contact our support team for updates.

🔁 Returns & Exchanges

7. What is your return/exchange policy?

You can request a return or exchange within 4 days of delivery if the product is unused, unworn, unwashed, and has all original tags.

8. Are returns free?

Yes, the first exchange is free.
Return pickup charges may apply depending on your location.

9. How long does it take to process a return/refund?

Once we receive and inspect the item:

• Store Credit: 72 hours

• Bank Refund (eligible cases): 5–7 business days

💸 Payments

10. What payment methods do you accept?

We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD).

11. Is online payment safe on your website?

Yes. We use secure, encrypted payment gateways to keep your information safe.

📦 Product & Quality

12. Are the product colors exactly as shown in photos?

We try our best to ensure accurate colors, but slight variations may occur due to lighting and screen brightness.

13. How do I wash and care for the clothes?

Follow the Fabric Care Instructions included with every order for best durability and color retention.

🤝 Our Promise

At Black Squirrel House, we strive to provide the best shopping experience — quality, comfort, and style you can trust.