Returns & Exchange — Black Squirrel House

We want you to love every piece you buy from Black Squirrel House.
If something isn’t right, we’re here to make it easy for you.

📦 Return & Exchange Eligibility

You can request a return or exchange within 4 days of delivery if:

• The product is unused, unworn, and unwashed

• Tags and original packaging are intact

• You received a wrong product, damaged item, or size issue

Note: We do not accept returns for innerwear, accessories, or customized pieces.

🔁 Exchange Policy

We offer size exchanges and product exchanges (same value).

• First exchange is free

• Exchange depends on product availability

• In case the requested size is sold out, you may choose another item or opt for store credit

💸 Return & Refund Policy

If eligible for a return:

• Refunds are processed as store credit

• Store credit will be issued within 72 hours of receiving the returned item

• Cash refunds are provided only for defective or wrong products sent by us

🚚 Return Pickup Process

1. Submit your request via email or WhatsApp

2. Our team will schedule a pickup from your address

3. Once we receive the item, we will inspect and process your refund/exchange

Pickup Availability: Most pin codes across India

❌ Non-Returnable Items

• Innerwear

• Accessories

• Damaged products caused by customer

• Items bought during clearance / final sale

• Customized or personalized orders

📬 How to Request a Return/Exchange

You can contact us through:

📨 Email: blacksquirrelhouse.store@gmail.com
📱 WhatsApp: +91 8630579919
⏳ Response Time: Within 24 hours

🤝 Our Commitment

We aim to provide a smooth, transparent, and hassle-free experience so you always feel confident shopping with Black Squirrel House.