Shipping Policy

Last Updated: January 2026

At Black Squirrel House, we are committed to delivering your orders in a timely, safe, and reliable manner. Please read our Shipping Policy carefully to understand how we process and ship orders.

1. Order Processing Time

All orders are processed within 1–2 business days after order confirmation.
During high-demand periods, processing times may be slightly extended. In such cases, customers will be notified via email or SMS.

2. Shipping Locations

We currently ship across India.
International shipping may be introduced in the future. Please stay connected with us for updates.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location:

Metro Cities: 1–2 business days
Other Cities & Towns: 2–3 business days
Remote Areas: 3–5 business days

Please note that delivery timelines are estimates and may be affected by unforeseen factors such as weather conditions, courier delays, or regional restrictions.

4. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout.
We may offer free shipping on selected products or promotional campaigns.

5. Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS.
You can track your shipment in real-time using the provided tracking information.

6. Delivery Partners

We work with trusted third-party courier and logistics partners to ensure safe and timely delivery of your products.

7. Delayed or Failed Deliveries

If your order is delayed beyond the estimated delivery time, please contact our support team.
In case of failed delivery due to incorrect address or unavailability of the recipient, re-shipping charges may apply.

8. Damaged or Missing Packages

If you receive a damaged package, please contact us within 48 hours of delivery with clear images.
For missing or lost packages, we will investigate with the courier partner and assist you accordingly.

9. Address Accuracy

Customers are responsible for providing complete and accurate shipping details. Black Squirrel House is not responsible for delays or non-delivery due to incorrect address information.

10. Contact Us

For any shipping-related queries or concerns, please contact us:

Email: blacksquirrelhouse.store@gmail.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Thank you for shopping with Black Squirrel House. We appreciate your trust and support.