💰 Refund Policy — Black Squirrel House

At Black Squirrel House, your satisfaction is our priority.
Our refund policy is designed to be simple, transparent, and customer-friendly.

✔️ Refund Eligibility

A refund can be issued if:

• You received a damaged, defective, or wrong product

• The product qualifies for a return (unused, unworn, unwashed, tags intact)

• The return request is made within 4 days of delivery

Note: Returns and refunds are not accepted for innerwear, accessories, or customized items.

💸 Refund Method

Refunds are processed as:

1. Store Credit (Primary Option)

• Most refunds are issued as store credit

• Store credit will be added to your account within 72 hours after we receive and check the returned item

• Store credit can be used anytime for future purchases

2. Bank Refund (Only in Specific Cases)

Bank refunds are issued only if:

• You received a damaged product,

• You received a wrong item, or

• The product was out of stock and not shipped

Bank refund processing time: 5–7 business days

🔄 Exchange Instead of Refund

If you prefer, you can choose:

• Size exchange

• Product exchange (same value)

Exchanges are fast and easy, depending on product availability.

🚚 Return & Inspection

Once we receive your returned item:

1. The product goes through a quality check

2. If approved, your refund or store credit is processed

3. You will be notified via email or WhatsApp

Quality check duration: 24–48 hours

❌ Non-Refundable Items

• Innerwear

• Accessories

• Customized or personalized designs

• Clearance / final sale products

• Items showing wear, damage, stains, or perfume smell

📬 How to Request a Refund

You can contact us directly:

📨 Email: support blacksquirrelhouse.store@gmail.com
Our team responds within 24 hours.

🤝 Our Commitment

We aim to provide a seamless and trustworthy shopping experience.
Your peace of mind matters to us at Black Squirrel House.